EV Store Leader (Experience Center Manager)

Job Title: EV Store Leader (Experience Center Manager)

About the Role

We are looking for a Store Leader to own and elevate our EV Experience Center. This role goes beyond traditional showroom management—you will be responsible for delivering a world-class, premium customer experience, driving high-quality conversions, and building a strong brand presence in the market.

Key Responsibilities

Customer Experience & Brand Ownership

• Deliver a seamless, consultative buying experience for every customer
• Act as a brand ambassador, educating customers on EV adoption, technology, and benefits
• Ensure the store reflects premium standards in design, cleanliness, and engagement

Sales Leadership

• Own revenue targets and drive high conversion rates from walk-ins and appointments
• Lead structured sales journeys (discovery → demo → test ride → closure)
• Optimize customer funnel and reduce drop-offs

Team Leadership

• Hire, train, and mentor a high-performing sales team
• Instill a customer-first, high-performance culture
• Conduct regular coaching, reviews, and performance tracking

Operations Excellence

• Oversee daily store operations including inventory, test rides, and deliveries
• Ensure accurate CRM usage and data-driven decision making
• Maintain strong coordination with supply, service, and marketing teams

Community & Growth

• Drive local brand visibility through events, partnerships, and activations
• Build relationships with key community stakeholders and EV enthusiasts
• Gather on-ground insights to improve product and customer experience

Requirements

• 4–8 years of experience in retail/showroom leadership (automobile, EV, or premium retail preferred)
• Strong understanding of the EV ecosystem (vehicles, batteries, charging infra, subsidies)
• Proven track record of managing teams and achieving aggressive sales targets
• Exceptional communication and customer handling skills
• High ownership mindset with attention to detail
• Experience in premium retail / experience centers is a strong plus

What We Offer

• Competitive salary + high-impact performance incentives
• Opportunity to lead a flagship EV experience center
• High ownership role with direct business impact
• Fast growth in the rapidly expanding EV ecosystem